Frequently Asked Questions

To help you get the quickest answer, we have listed below the main questions we frequently get asked.

Unfortunately, Ivory Rose does not offer exchange however you have a 30 days returns policy if you wish to return any items that are no longer suitable. 

Please check out our RETURNS page to see our returns policy.

All orders are posted out Tracked by Royal Mail with a tracking number issued. To keep up to date with your delivery please go onto the royal mail website

If you parcel is taken longer to arrive than the given time frame, please get in touch by our Contact page where we can investigate this further for you.

For all information regarding your size and fitting, please see our FIT GUIDE page with everything you need to know.

Please visit our Returns Page to find out all you need to know about returning your items.

Yes, we offer worldwide delivery. This is something very important to us as we want our customers all over the world to be able to get their hands on Ivory Rose products. Shipping is really easy and all managed by Royal Mail Tracked Delivery.

Check out our Delivery Page to get more information.

Is your question not here?

Please get in touch by our CONTACT page and someone will get back to you as soon as possible.