Delivery Information

Everything you need to know about delivery, tracking and international orders.

Order processing and dispatch

We process orders Monday to Friday, excluding UK bank holidays.

Orders placed after 12 noon UK time on Friday, over the weekend or on a bank holiday will be processed from the next working day.

During busy periods, dispatch may take longer because of higher order volumes. We will let you know if your order is significantly delayed.

The delivery estimates below start from dispatch, rather than from the date you place your order.

Delivery availability

Available destinations and delivery options are shown at checkout. If your country is not available, please contact info@ivoryrose.com before placing an order.

UK delivery

UK orders are sent using tracked services.

Delivery service	Estimated delivery after dispatch	Price
Standard tracked delivery	2–3 working days	£3.99
Express tracked delivery	1–2 working days	£4.99

Free standard UK delivery on orders over £75. Express delivery remains chargeable.

These are estimated delivery times, not guaranteed arrival dates. Delivery may take longer for some postcodes or during busy periods.

European delivery

European orders are sent using tracked services.

Standard Europe Tracked Delivery: £11.99
Estimated delivery: up to 10 working days after dispatch.

Delivery times vary by destination. Customs checks and local postal services may cause additional delays.

Rest of the world

International orders outside Europe are sent using tracked services.

Standard Worldwide Tracked Delivery: £14.99
Estimated delivery: up to 14 working days after dispatch.

Customs processing and local postal services may affect delivery times.

Tracking your order

Once your order has been dispatched, we will send a dispatch confirmation email with your tracking details.

If you have not received your dispatch confirmation, please check your spam or junk folder, then contact